Our Quality Policy

At Dolphin Forklift of Excellence the Guarantee

Dolphin Forklift olarak, endüstriyel taşıma çözümlerinde sunduğumuz her ürün ve hizmette the highest quality standards we commit. We believe that increasing our customers’ operational efficiency and ensuring business continuity is only possible with an uncompromising understanding of quality. With this belief, we adopt international standards in all our business processes and consider continuous improvement as a fundamental principle.

At the core of our quality policy absolute customer satisfaction, güvenilirlik and continuous improvement is at the core.

Our Fundamental Quality Principles

Customer Orientation

Understanding the current and future needs of our customers and delivering products and services that exceed their expectations is our top priority. ISO 10002 Customer Satisfaction Management System with it, we effectively manage customer feedback and consider complaints as opportunities for improvement.

Continuous Improvement

We continuously review the effectiveness of our quality management system, set measurable goals, and relentlessly improve all our processes to achieve these goals. This approach, ISO 9001 Quality Management System forms the basis of its principles.

Compliance with Laws and Regulations

Faaliyet gösterdiğimiz tüm alanlarda geçerli yasal mevzuata, ulusal ve uluslararası standartlara tam uyum sağlarız. Şeffaf ve denetlenebilir bir sistemle hukuki yükümlülüklerimizi eksiksiz yerine getiririz.

Employee Engagement and Competence

We believe that quality is made possible through the contribution of each of our employees. We invest in the training, development, and enhancement of our employees’ competencies. ISO 45001 İş Sağlığı ve Güvenliği Yönetim Sistemi with it, we provide a safe and healthy working environment and ensure the well-being of our employees.

Technological Development and Innovation

We closely follow technological developments in the industry and continuously improve our products and processes with innovative approaches. In this way, we always provide our customers with the most modern and efficient solutions.

Environmental Responsibility

We aim to minimize our environmental impact in all our processes, from production to delivery. ISO 14001 Environmental Management System in line with this, we adopt environmentally friendly production practices and show sensitivity in waste management and energy efficiency.

Our Quality Certificates

At Dolphin Forklift, we have certified our commitment to quality with internationally recognized certificates: